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Logistics | Expak Logistics

Carrier to pay broker $6M for load stolen by cargo thieves

Carrier to pay broker $6M for load stolen by cargo thieves

By | Industry News

To preface this story – We take great pride to ensure we understand our clients’ needs and the risks associated therewith. If we were moving high value goods, we would know prior and ensure we have the proper insurance and security procedures. Further, we push down similar documented requirements on our carriers. Lastly, if we had an issue with a carrier, that is our problem, not our clients. A federal judge in Ohio just awarded a broker $5.9 million for losing a load in a cargo theft. The U.S. District judge Aug. 26 ruled to award the Ohio-based Excel Inc….

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Delivering the Final Smile

Last Mile Delivery – Delivering the Final Smile

By | Last Mile

What is Delivering the Final Smile all about? It’s dangerous to take a “hands-off” approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash your other customer service efforts. We are operating in an era of having to do more with less, and sometimes it’s tempting to rely completely on our service partners to carry the standard. If you do, you’ll…

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Last-Mile-Provider

Selecting A Third Party Last Mile Provider

By | Last Mile

What do you need to know about Selecting A Third Party Last Mile Provider? When it comes to logistics the last mile is always the most important one in the supply chain. It is the final connection between you and your customers. Your third party provider needs to be as concerned with representing your company as with providing the best customer service to your customer. Once you have considered pricing you must also look at a number of points before contracting your third party last mile contractor: • Are they financially secure – check them out thoroughly and their references!…

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