Selecting A Third Party Last Mile Provider

What do you need to know about selecting a third party last mile provider?

When it comes to logistics, the last mile is always the most important one in the supply chain.

What is last mile delivery?

It is the movement of goods from a transportation depot or hub to the final destination. It is the final connection between your products and your customers, and often a key differentiator between you and your competitors. Your third party last mile provider should be as concerned with representing your company, as your company is with providing the best customer service to your customer.

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Last Mile Delivery – Delivering the Final Smile

What is Delivering the Final Smile all about? It’s dangerous to take a “hands-off” approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash your other customer service efforts.

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