“Expak is dedicated to delivering the best solution for your interlibrary loan service delivery needs. We put in the time to really understand the details of how your organization functions, figure out efficiencies and inefficiencies by diving into your workflow and analyzing the best ways to get your shipments from A to B. This allows us to improve on elements while elevating the parts of your supply chain that are currently effective and could work even better.
The way we accomplish this is with detailed documentation of every element of the supply chain, including communication between employees, which means our employees always fully understand their roles and responsibilities. Our exhaustive documentation process allows our stellar customer service team to have access to everything they need, including parking and facility instructions, contact information, all daily schedules and site addresses, and anything else they might need to improve your supply chain. When an issue arises, our team is trained to verify exactly what the problem is. If an unforeseen issue is identified, our customer service team has the resources and visibility for swift, effective problem-solving.
As part of our commitment, we immediately address any issues or problems. We understand that library deliveries typically operate on a set schedule and we work to accommodate that schedule by operating at times that work best for your library system. We staff our 24/7 call center with experienced account personnel who are fully trained to know the ins and outs of your library network.
Do you have questions about our network or what time frame our library deliveries operate on? Or are you wondering about how to do accomplish a task on the software platform? No matter whether it’s day or night, holidays or weekends, our team is there for you, ready to answer your questions and solve problems whenever they arise. We’re there when you need us!”