Expak has a proven history of improving library delivery transit times, while also reducing losses, meeting budgets, and most importantly, satisfying the needs of our clients. We operate 24 hours per day, 365 days per year, on a schedule that fits your needs.
We operate 24 hours per day, 365 days per year, on a schedule that fits your supply chain and delivery needs. And we do it all with the superior customer service that keeps our customers ahead of theirs.
As the leading library courier services provider, Expak Logistics does much more than simply moving your books and other items from A to B. We offer comprehensive logistics solutions, designed to minimize your involvement in the inevitable challenges associated with managing a complex sortation operation and subsequent deliveries. These solutions include, but are not limited to:
Expak’s proprietary ExpakShip software platform has modules specifically developed to improve library courier workflows, and provide the information libraries and their patrons need. The ExpakShip application provides:
Our one of a kind library courier solutions provide better workflow visibility, reduction or elimination of errors, and peace of mind for our clients to focus their efforts on their core business.
To provide the highest level of library delivery service, we take the time to learn about your business and understand your workflow. This allows us to leverage effective elements of your process while improving elements that can cause friction with customers and vendors.
We document and communicate all procedures so our people fully understand their roles and responsibilities. Daily schedules, site addresses, unique parking and/or facility instructions, contact information and more all reside at the fingertips of our customer service personnel. When an issue arises, our team is trained to verify. If an unforeseen issue is identified, customer service has the resources and visibility for swift, effective problem-solving.
We understand that library delivery logistics management is not a 9-to-5 job. Our 24/7 call center is staffed with experienced account personnel that are required to know your business as well as you do. They are ready to answer your questions and resolve problems at any time. Day, night and holidays, we’re there when you need us!
experienced account personnel » day or night » holidays