Library

Expak Logistics manages library courier programs for local, regional, and statewide library systems across the United States, overseeing millions of library transfers each year. Whether your library network has 5 or 500 members, Expak Logistics has the route infrastructure and sorting facilities to move your books and other materials where they need to go securely and efficiently.
Our library delivery services also include inter-library loan (ILL) management for those library networks that may extend resource sharing to include other adjacent partner library networks. Our ILL services promote and enhance broader resource sharing, clearer visibility of shared assets, and more cost-effective delivery of inter-library loan materials. Our ILL library courier program is easily customized to meet the specific needs of a network or group of library networks.

Expak has a proven history of improving library delivery transit times, while also reducing losses, meeting budgets, and most importantly, satisfying the needs of our clients. We operate 24 hours per day, 365 days per year, on a schedule that fits your needs.

We operate 24 hours per day, 365 days per year, on a schedule that fits your supply chain and delivery needs. And we do it all with the superior customer service that keeps our customers ahead of theirs.

Your Partner in Library Delivery

As the leading library courier services provider, Expak Logistics does much more than simply moving your books and other items from A to B. We offer comprehensive logistics solutions, designed to minimize your involvement in the inevitable challenges associated with managing a complex sortation operation and subsequent deliveries. These solutions include, but are not limited to:

  • Predictable, consistent schedules and improved library delivery transit times
  • Library-specific, web-based technology with simple user interface to create labels, track shipments and view custom reports
  • Simple, straight-forward pricing that meets your budget
  • A dependable, organized and continuously improving process that frees library personnel to service their patrons with confidence

Technology created to support Library Systems

Expak’s proprietary ExpakShip software platform has modules specifically developed to improve library courier workflows, and provide the information libraries and their patrons need. The ExpakShip application provides:

  • Users with a web-based platform that runs on any browser and requires no download, no installs, and no special permissions
  • Quick and simple order creation with all possible destinations pre-programmed in your customized system
  • Batch, bar-coded label printing that is configured for both standard and thermal printing
  • Labels are clearly marked with hub and route codes to facilitate the sortation process and minimize errors
  • Custom fields available to provide additional order and inventory details, notes for recipient, etc.
  • Shipment tracking, including visibility of pick-up and delivery times when orders are created, and real-time validation when library delivery is completed.
  • Customizable reporting allows libraries to evaluate volumes, time in transit, demand, and more.

Our one of a kind library courier solutions provide better workflow visibility, reduction or elimination of errors, and peace of mind for our clients to focus their efforts on their core business.

Customer Service the Way
It’s Supposed to Be

To provide the highest level of library delivery service, we take the time to learn about your business and understand your workflow. This allows us to leverage effective elements of your process while improving elements that can cause friction with customers and vendors.

We document and communicate all procedures so our people fully understand their roles and responsibilities. Daily schedules, site addresses, unique parking and/or facility instructions, contact information and more all reside at the fingertips of our customer service personnel. When an issue arises, our team is trained to verify. If an unforeseen issue is identified, customer service has the resources and visibility for swift, effective problem-solving.

We understand that library delivery logistics management is not a 9-to-5 job. Our 24/7 call center is staffed with experienced account personnel that are required to know your business as well as you do. They are ready to answer your questions and resolve problems at any time. Day, night and holidays, we’re there when you need us!

experienced account personnel » day or night » holidays

We’re Here When You Need Us!