Carrier to pay broker $6M for load stolen by cargo thieves

To preface this story – We take great pride to ensure we understand our clients’ needs and the risks associated therewith. If we were moving high value goods, we would know prior and ensure we have the proper insurance and security procedures. Further, we push down similar documented requirements on our carriers. Lastly, if we had an issue with a carrier, that is our problem, not our clients.

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Last Mile Delivery – Delivering the Final Smile

What is Delivering the Final Smile all about? It’s dangerous to take a “hands-off” approach to customer service. That’s the conclusion of a recent CAPS Research report authored by Mei Li, PhD at Lehigh University. Relying only on carriers and service providers to drive the final customer service experience, warns Dr. Li, puts you at risk of having service failures that can trash your other customer service efforts.

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