What do you need to know about selecting a third party last mile provider?
When it comes to logistics, the last mile is always the most important one in the supply chain.
What is last mile delivery?
It is the movement of goods from a transportation depot or hub to the final destination. It is the final connection between your products and your customers, and often a key differentiator between you and your competitors. Your third party last mile provider should be as concerned with representing your company, as your company is with providing the best customer service to your customer.
A November 2013 survey found that distribution center managers understand that their warehouses aren’t entirely optimal, but they lack the time, resources and strategies to greatly improve operations.
Specifically, the survey found that mid-sized warehouses (approximately 50 workers) lose almost 3,000 hours a year due to workforce inefficiencies. Additionally, while 89 percent of those surveyed indicated that new technology could help managers recoup these inefficiencies, only 70 percent had conducted a thorough review of practices in the warehouse in the past year.